The Hidden Workflows Running your Business
Every organization has two versions of itself. The first is the one on paper: a clean organizational chart and a set of tidy process diagrams showing how work is supposed to get done. The second is the reality: a complex, informal network of undocumented steps, workarounds, and expert knowledge that represents how work actually gets done. From a business process management (BPM) perspective, this gap between the imagined and the real is where inefficiency thrives and risk multiplies.





